Category: Training

Employees Engagement Motivation Productivity Training

Increasing Productivity, Motivation and Engagement

March 6, 2014Michelle L. McDonald

All companies want to get the most out of their employees. That means ensuring employees want to be at work, fully committed and operating at maximum capacity. This article gives…Continue reading<strong>Increasing Productivity, Motivation and Engagement</strong>

Caribbean Customer Service Training

Getting the word out

February 28, 2014October 5, 2014Michelle L. McDonald

I was on foot for part of today while my car’s air conditioning system got a check up. In the Caribbean, it is ESSENTIAL to have a proper working air…Continue reading<font size="4"><strong>Getting the word out</strong></font>

Airlines Caribbean Customer Service Training

Another gem about service during Cricket World Cup

February 19, 2014October 5, 2014Michelle L. McDonald

Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world. That’s reserved for Caribbean people! We do a great job…Continue reading<font size="4"><strong>Another gem about service during Cricket World Cup</strong></font>

Caribbean Customer Service Training

Customer Service in the Caribbean

February 2, 2014October 5, 2014Michelle L. McDonald

There are varying thoughts about the quality of customer service in the Caribbean. As a frequent traveller in the Caribbean, I have had very good and very bad. Fortunately, having…Continue reading<font size="4"><strong>Customer Service in the Caribbean</strong></font>