Category: Skills

AI Artificial Intelligence Engagement Learning & Development Onboarding Orientation Productivity Skills

A peek into the use of Artificial Intelligence (AI) in HR

May 13, 2023August 7, 2024Michelle L. McDonald

While I have been away from this site, the internet has exploded with the advent of Artificial Intelligence (AI) tools such as ChatGPT from Open.ai. I have read that there…Continue readingA peek into the use of Artificial Intelligence (AI) in HR

Bank Caribbean Customer Service Emotional Intelligence Grenada Jamaica Service Excellence Skills Training

Service requires empathy…..and patience!

February 16, 2019September 22, 2021Michelle L. McDonald

It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There was a Greeter who was asking people in the packed…Continue reading<font size="4"><strong>Service requires empathy…..and patience!</strong></font>