Category: Customer Service

Beauty Customer Service Service Failure Service Recovery

Service Recovery

November 16, 2014April 5, 2015Michelle L. McDonald

I first heard this terminology while doing my Masters at the University of Surrey in the UK. That, and Service Failure. Since then, I have tried to observe situations where…Continue reading<font size="4"><strong>Service Recovery</strong></font>

Customer Service

Celebrating Customer Service Week

October 7, 2014April 5, 2015Michelle L. McDonald

Yesterday marked the start of Customer Service Week globally. In challenging economic times, service is one aspect of an organization’s operation which will help it to differentiate it from competitors.…Continue reading<font size="4"><strong>Celebrating Customer Service Week</strong></font>

Caribbean Customer Service Electronics Grenada Jamaica Television

Two Good Customer Service Experiences

May 12, 2014Michelle L. McDonald

We should always celebrate when we get good service as customers, since there are so many complaints to be heard about poor dealings by providers. Here are my two experiences,…Continue reading<strong>Two Good Customer Service Experiences</strong>

Caribbean Customer Service Employees Engagement Motivation Training

Do you say any of these to your employees?

April 20, 2014April 20, 2014Michelle L. McDonald

Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be honest. Have you ever said any of them in the…Continue reading<strong>Do you say any of these to your employees?</strong>

Airlines Caribbean Customer Service Employees Training

Empathy in Customer Service

April 16, 2014April 16, 2014Michelle L. McDonald

I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a young mother, which could be used as a case-study in…Continue reading<strong>Empathy in Customer Service</strong>

Customer Service Engagement Training

What’s the vision for your service?

March 20, 2014March 20, 2014Michelle L. McDonald

Business owners, especially those who are in a manufacturing type company, may focus all their energies on the product, from design specifications to manufacturing processes. How much time is spent…Continue reading<strong>What’s the vision for your service?</strong>

Caribbean Customer Service Training

Getting the word out

February 28, 2014October 5, 2014Michelle L. McDonald

I was on foot for part of today while my car’s air conditioning system got a check up. In the Caribbean, it is ESSENTIAL to have a proper working air…Continue reading<font size="4"><strong>Getting the word out</strong></font>

Airlines Caribbean Customer Service Training

Another gem about service during Cricket World Cup

February 19, 2014October 5, 2014Michelle L. McDonald

Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world. That’s reserved for Caribbean people! We do a great job…Continue reading<font size="4"><strong>Another gem about service during Cricket World Cup</strong></font>