Business Caribbean Customer Service Employees Learning & Development Training Business owners…..Make your employees soar. Train them! June 18, 2023June 18, 2023Michelle L. McDonald As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue and profit. It’s no wonder that the best companies have…Continue readingBusiness owners…..Make your employees soar. Train them! Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Customer Service Service Excellence Well hello! May 10, 2023Michelle L. McDonald It’s been awhile. I know! I have been busy pouring into others. Now it’s time to be selfish. I will be sharing my thoughts more regularly. Customer service is a…Continue readingWell hello! Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Caribbean Customer Service Food Travel “We are not allowed to sell it without the bread”: When companies get too big to personalize their offerings September 18, 2022June 18, 2023Michelle L. McDonald I was recently in Trinidad and had to be at the airport early. The restaurant at the hotel where I was staying, had not opened by the time I had…Continue reading“We are not allowed to sell it without the bread”: When companies get too big to personalize their offerings Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Bank Caribbean Customer Service Emotional Intelligence Grenada Jamaica Service Excellence Skills Training Service requires empathy…..and patience! February 16, 2019September 22, 2021Michelle L. McDonald It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There was a Greeter who was asking people in the packed…Continue reading<font size="4"><strong>Service requires empathy…..and patience!</strong></font> Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Customer Service Service Excellence Training Kudos to Automotive Art for excellent service 👍🏼👍🏼 January 17, 2018October 5, 2018Michelle L. McDonald As a trainer, I view service interactions through a critical lens. Did the attendant greet me first? What is their non-verbal communication conveying? Do they need training? The employees of…Continue readingKudos to Automotive Art for excellent service 👍🏼👍🏼 Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Customer Service KFC Service Excellence Service Recovery No-hassle Customer Service August 29, 2016September 22, 2021Michelle L. McDonald It is so refreshing when service organisations offer no-hassle customer service. I recently ordered and paid for a three piece KFC combo from the store in Grand Anse in the…Continue reading<font size="4"><strong>No-hassle Customer Service</strong></font> Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Airlines Caribbean Customer Service Employees Service Excellence Service Failure Service Recovery Handling an irate passenger August 25, 2015September 22, 2021Michelle L. McDonald Recently I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight Attendant. I observed how it was handled and will share…Continue reading<font size="4"><strong>Handling an irate passenger</strong></font> Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
Customer Service Food Jamaica Service Excellence Uncategorized Another good Customer Service experience November 22, 2014November 22, 2014Michelle L. McDonald I like to recognize when companies give service. Have you ever tasted Walkerswood products? They are divine! I used to buy another brand of Jerk Seasoning until a friend said…Continue reading<font size="4"><strong>Another good Customer Service experience</strong></font> Share this:LinkedInFacebookTwitterEmailPrintWhatsAppMoreRedditTumblrPocketPinterestLike this:Like Loading...
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