Category: Caribbean

Caribbean Customer Service Electronics Grenada Jamaica Television

Two Good Customer Service Experiences

May 12, 2014Michelle L. McDonald

We should always celebrate when we get good service as customers, since there are so many complaints to be heard about poor dealings by providers. Here are my two experiences,…Continue reading<strong>Two Good Customer Service Experiences</strong>

Caribbean Customer Service Employees Engagement Motivation Training

Do you say any of these to your employees?

April 20, 2014April 20, 2014Michelle L. McDonald

Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be honest. Have you ever said any of them in the…Continue reading<strong>Do you say any of these to your employees?</strong>

Airlines Caribbean Customer Service Employees Training

Empathy in Customer Service

April 16, 2014April 16, 2014Michelle L. McDonald

I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a young mother, which could be used as a case-study in…Continue reading<strong>Empathy in Customer Service</strong>

Caribbean Customer Service Training

Getting the word out

February 28, 2014October 5, 2014Michelle L. McDonald

I was on foot for part of today while my car’s air conditioning system got a check up. In the Caribbean, it is ESSENTIAL to have a proper working air…Continue reading<font size="4"><strong>Getting the word out</strong></font>

Airlines Caribbean Customer Service Training

Another gem about service during Cricket World Cup

February 19, 2014October 5, 2014Michelle L. McDonald

Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world. That’s reserved for Caribbean people! We do a great job…Continue reading<font size="4"><strong>Another gem about service during Cricket World Cup</strong></font>

Airlines Caribbean Caribbean Airlines aka BWIA Customer Service LIAT

“Where is my bag?

February 15, 2014February 28, 2014Michelle L. McDonald

When the West Indies was preparing to host the Cricket World Cup, I travelled around the region as a correspondent for the website CaribbeanCricket.com. On one such trip, my bag…Continue reading<font size="5"><strong>“Where is my bag?</strong></font>

Caribbean Customer Service Training

Customer Service in the Caribbean

February 2, 2014October 5, 2014Michelle L. McDonald

There are varying thoughts about the quality of customer service in the Caribbean. As a frequent traveller in the Caribbean, I have had very good and very bad. Fortunately, having…Continue reading<font size="4"><strong>Customer Service in the Caribbean</strong></font>