Category: Caribbean

Business Caribbean Customer Service Employees Learning & Development Training

Business owners…..Make your employees soar. Train them!

June 18, 2023June 18, 2023Michelle L. McDonald

As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue and profit. It’s no wonder that the best companies have…Continue readingBusiness owners…..Make your employees soar. Train them!

Caribbean Customer Service Food Travel

“We are not allowed to sell it without the bread”: When companies get too big to personalize their offerings

September 18, 2022June 18, 2023Michelle L. McDonald

I was recently in Trinidad and had to be at the airport early. The restaurant at the hotel where I was staying, had not opened by the time I had…Continue reading“We are not allowed to sell it without the bread”: When companies get too big to personalize their offerings

Caribbean Grenada Job Vacancy Law Firm Lawyer

Grenada Vacancy – Attorney-at-Law

October 18, 2020September 22, 2021Michelle L. McDonald

Veritas Legal is seeking a dynamic Attorney-at-Law to join their team. Minimum Academic Requirements and Experience: Bachelors of Law (LLB) Legal Education Certificate (LEC) Two (2) years’ experience in Corporate,…Continue reading<font size="4"><font color=#562a0b><strong>Grenada Vacancy – Attorney-at-Law</strong></font color></font>

Accounting Business Caribbean Grenada Job Vacancy

Vacancy: Associate for Accounting firm in Grenada

October 26, 2019September 22, 2021Michelle L. McDonald

RSO & Co. Ltd is an independent firm of chartered accountants providing professional accounting and business advisory services to small and medium sized enterprises (SMEs) in a variety of industries.…Continue reading<font size="4"><strong>Vacancy: Associate for Accounting firm in Grenada</strong></font>

Business Caribbean Grenada Job Vacancy Real Estate

Vacancy: Operations Manager (Grenada Real Estate Company)

July 15, 2019September 22, 2021Michelle L. McDonald

Our client is a growing Real Estate company in Grenada which provides services in sales, rentals, multi-unit property management and valuation. A vacancy exists for the new position of…Continue reading<font size="4"><strong>Vacancy: Operations Manager (Grenada Real Estate Company)</strong></font>

Bank Caribbean Customer Service Emotional Intelligence Grenada Jamaica Service Excellence Skills Training

Service requires empathy…..and patience!

February 16, 2019September 22, 2021Michelle L. McDonald

It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There was a Greeter who was asking people in the packed…Continue reading<font size="4"><strong>Service requires empathy…..and patience!</strong></font>

Airlines Caribbean Customer Service Employees Service Excellence Service Failure Service Recovery

Handling an irate passenger

August 25, 2015September 22, 2021Michelle L. McDonald

Recently I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight Attendant. I observed how it was handled and will share…Continue reading<font size="4"><strong>Handling an irate passenger</strong></font>

Caribbean Employees Service Excellence Service Failure Service Recovery Training

Responsiveness

April 16, 2015September 22, 2021Michelle L. McDonald

One of the five dimensions of the SERVQUAL model of Service Quality is Responsiveness. The usual explanation of this dimension is “the willingness to help customers and to provide prompt…Continue reading<font size="4"><strong>Responsiveness</strong></font>