Author: Michelle L. McDonald

Airlines Caribbean Caribbean Airlines aka BWIA Customer Service LIAT

“Where is my bag?

February 15, 2014February 28, 2014Michelle L. McDonald

When the West Indies was preparing to host the Cricket World Cup, I travelled around the region as a correspondent for the website CaribbeanCricket.com. On one such trip, my bag…Continue reading<font size="5"><strong>“Where is my bag?</strong></font>

Caribbean Customer Service Training

Customer Service in the Caribbean

February 2, 2014October 5, 2014Michelle L. McDonald

There are varying thoughts about the quality of customer service in the Caribbean. As a frequent traveller in the Caribbean, I have had very good and very bad. Fortunately, having…Continue reading<font size="4"><strong>Customer Service in the Caribbean</strong></font>