Michelle L. McDonald

“What have you been up to?”

September 27, 2014October 4, 2014Michelle L. McDonald

Facebook asks this question. I haven’t been blogging often so if you were to ask me “what have you been up to?” my answer is …helping clients! Isn’t that how…Continue reading“What have you been up to?”

Caribbean Customer Service Electronics Grenada Jamaica Television

Two Good Customer Service Experiences

May 12, 2014Michelle L. McDonald

We should always celebrate when we get good service as customers, since there are so many complaints to be heard about poor dealings by providers. Here are my two experiences,…Continue readingTwo Good Customer Service Experiences

Caribbean Customer Service Employees Engagement Motivation Training

Do you say any of these to your employees?

April 20, 2014April 20, 2014Michelle L. McDonald

Entrepreneur magazine published this article by Lindsay Broder which discusses 7 things you should never say to your employees. Be honest. Have you ever said any of them in the…Continue readingDo you say any of these to your employees?

Airlines Caribbean Customer Service Employees Training

Empathy in Customer Service

April 16, 2014April 16, 2014Michelle L. McDonald

I was on a flight within the Caribbean, and observed a very interesting exchange between a Flight Attendant and a young mother, which could be used as a case-study in…Continue readingEmpathy in Customer Service

Customer Service Engagement Training

What’s the vision for your service?

March 20, 2014March 20, 2014Michelle L. McDonald

Business owners, especially those who are in a manufacturing type company, may focus all their energies on the product, from design specifications to manufacturing processes. How much time is spent…Continue readingWhat’s the vision for your service?

Employees Engagement Motivation Productivity Training

Increasing Productivity, Motivation and Engagement

March 6, 2014Michelle L. McDonald

All companies want to get the most out of their employees. That means ensuring employees want to be at work, fully committed and operating at maximum capacity. This article gives…Continue readingIncreasing Productivity, Motivation and Engagement

Caribbean Customer Service Training

Getting the word out

February 28, 2014October 5, 2014Michelle L. McDonald

I was on foot for part of today while my car’s air conditioning system got a check up. In the Caribbean, it is ESSENTIAL to have a proper working air…Continue readingGetting the word out

Airlines Caribbean Customer Service Training

Another gem about service during Cricket World Cup

February 19, 2014October 5, 2014Michelle L. McDonald

Caribbean people don’t like anyone from outside the region to criticize aspects of life in this part of the world. That’s reserved for Caribbean people! We do a great job…Continue readingAnother gem about service during Cricket World Cup

Author: Michelle L. McDonald

Two Good Customer Service Experiences

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Do you say any of these to your employees?

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Empathy in Customer Service

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What’s the vision for your service?

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Increasing Productivity, Motivation and Engagement

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Getting the word out

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Another gem about service during Cricket World Cup

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Author: Michelle L. McDonald

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