Author: Michelle L. McDonald

Business Caribbean Grenada Job Vacancy Real Estate

Vacancy: Operations Manager (Grenada Real Estate Company)

Michelle L. McDonald

Our client is a growing Real Estate company in Grenada which provides services in sales, rentals, multi-unit property management and valuation.   A vacancy exists for the new position of…Continue reading<font size="4"><strong>Vacancy: Operations Manager (Grenada Real Estate Company)</strong></font>

Grenada Job Vacancy Uncategorized

Vacancy: Restaurant General Manager (Grenada)

Michelle L. McDonald

Our client operates a chic beach restaurant in Grenada near the ocean’s edge, the scene of many spectacular sunsets. It features contemporary dishes served by a friendly team of employees,…Continue reading<font size="4"><strong>Vacancy: Restaurant General Manager (Grenada)</strong></font>

Job Vacancy

Vacancy: Hotel Junior Operations Manager (Carriacou)

Michelle L. McDonald

We are looking for the right candidate…..could that be you?   The Mermaid Beach Hotel opened on Carriacou in July 2015. It has been rated highly for its prime beach location,…Continue reading<font size="4"><strong>Vacancy: Hotel Junior Operations Manager (Carriacou)</strong></font>

Bank Caribbean Customer Service Emotional Intelligence Grenada Jamaica Service Excellence Skills Training

Service requires empathy…..and patience!

Michelle L. McDonald

It was the typical scenario…..peak period in the bank and only 2 Tellers out of a possible 5 working. There was a Greeter who was asking people in the packed…Continue reading<font size="4"><strong>Service requires empathy…..and patience!</strong></font>

Customer Service Service Excellence Training

Kudos to Automotive Art for excellent service 👍🏼👍🏼

Michelle L. McDonald

As a trainer, I view service interactions through a critical lens. Did the attendant greet me first? What is their non-verbal communication conveying? Do they need training? The employees of…Continue readingKudos to Automotive Art for excellent service 👍🏼👍🏼

Harvard Business Review HBR

Harvard Business Review…excellent content

Michelle L. McDonald

Very often on a Sunday, I listen to Harvard Business Review’s “Ideacast” on SoundCloud. Several times during the week, I read their latest articles. Their content provides a great launchpad…Continue reading<font size="4"><strong>Harvard Business Review…excellent content</strong></font>

Customer Service KFC Service Excellence Service Recovery

No-hassle Customer Service

Michelle L. McDonald

It is so refreshing when service organisations offer no-hassle customer service. I recently ordered and paid for a three piece KFC combo from the store in Grand Anse in the…Continue reading<font size="4"><strong>No-hassle Customer Service</strong></font>

Airlines Caribbean Customer Service Employees Service Excellence Service Failure Service Recovery

Handling an irate passenger

Michelle L. McDonald

Recently  I was on a flight in the Caribbean and witnessed an incident involving a non-Caribbean family and a Flight Attendant. I observed how it was handled and will share…Continue reading<font size="4"><strong>Handling an irate passenger</strong></font>