Author: Michelle L. McDonald

Emotional Intelligence Performance Productivity Service Excellence

Redundancies…will you survive the cut?

Michelle L. McDonald

The news that a large call centre in Jamaica closed two of their locations led me to ask readers this question. Companies undergo a redundancy exercise for many reasons. Whatever…Continue readingRedundancies…will you survive the cut?

Vacancies

Vacancy: Food & Beverage Manager, Spice Island Beach Resort (Grenada)

Michelle L. McDonald

Spice Island Beach Resort is a prestigious 64-suite AAA Five Diamond/Six Star Diamond all-inclusiveand Green Globe certified resort situated on Grenada’s breathtaking Grand Anse Beach. Operated bya Grenadian family, this…Continue readingVacancy: Food & Beverage Manager, Spice Island Beach Resort (Grenada)

Business Caribbean Customer Service Employees Learning & Development Training

Business owners…..Make your employees soar. Train them!

Michelle L. McDonald

As the description in this video says, well trained and knowledgeable employees make all the difference to a business’ revenue and profit. It’s no wonder that the best companies have…Continue readingBusiness owners…..Make your employees soar. Train them!

AI Artificial Intelligence Engagement Learning & Development Onboarding Orientation Productivity Skills

A peek into the use of Artificial Intelligence (AI) in HR

Michelle L. McDonald

While I have been away from this site, the internet has exploded with the advent of Artificial Intelligence (AI) tools such as ChatGPT from Open.ai. I have read that there…Continue readingA peek into the use of Artificial Intelligence (AI) in HR