HRD Caribbean specializes in assisting small and medium-sized businesses across various sectors in the Caribbean to achieve their business and customer experience goals through organisational restructuring and capacity building through learning and development systems to increase knowledge and skills.
Led by Michelle L. McDonald, whose work in people development and customer experience has spanned businesses in Tourism, Government, Legal, and Financial Services, we offer a targeted approach to solving service problems and improving organisational performance. Passionate about enhancing workforce capabilities, Michelle works with clients throughout the Caribbean—virtually, remotely, and onsite—to assess operations and systems, and optimize organizational and individual performance.
Our Services:
We provide tailored solutions to meet business goals, develop human resources, and improve customer experience. Our services include:
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- Goal Definition and Work Plan Development: Assisting business owners in defining their goals and developing cascading work plans that align departmental work with overall company objectives.
- Organisational Restructuring: Making recommendations for organisational design changes to achieve the company’s goals and objectives.
- Performance Management System Review and Revision: Evaluating and revising the company’s performance management systems to ensure they effectively support business goals and employee development.
- Recruitment & Selection
- Learning & Development Plans and Training Delivery
- Change Management Support
We are committed to helping you achieve your service and business goals, ultimately delighting your customers. Contact us to learn how we can collaborate to enhance your business performance.
